The Aftermath of Reengineering: Downsizing and Corporate Performance

ISBN-13: 9780789007209 / Angielski / Twarda / 1999 / 184 str.

Tony Carter

Opis

Explore the multifaceted steps needed for a successful reengineering process

With The Aftermath of Reengineering: Downsizing and Corporate Performance, you will explore the effectiveness of business organizations after they have significantly changed how they do business. Reengineering is based on the concept of significantly altering existing business models and thinking by reinventing the way in which work is done. You will discover innovative reengineering strategies and solutions that have been utilized by many Fortune 500 firms in their efforts to become more focused with reinvigorated business activity.

Volatile business conditions have driven the use of reengineering and have led to drastic corporate downsizing where organizations are expected to do more with less. The Aftermath of Reengineering examines the positive and negative aspects of the demanding process of reengineering. Based on original research and existing literature on organizations that have used reengineering, The Aftermath of Reengineering will assist you with he following reengineering issues:

• organizing layoffs that do not hinder the productivity or company loyalty of the employees who remain
  
• creating internal changes to businesses in the form of structural realignments and downsizing
  
• placing greater emphasis on quality levels in product
  and service output
  
• creating faster communication channels
  
• hiring a more educated, skilled employee base
  
• placing higher expectations on management
  
• defining your company's necessary expenses
  
• establishing critical business processes
  
• determining your company's core competencies, and competitive advantage
  
• setting profit growth targets

The Aftermath of Reengineering covers many recent reengineering efforts made by large corporations in the United States such as Chase Manhattan Corp. Eastman Kodak, and IBM that have sought to pare down a large bureaucracy and steep overhead expenses. You will explore the effective and ineffective results of these efforts and discover the skills needed for successful reengineering to take place. The Aftermath of Reengineering will assist you in achieving a successful vision for your company's future which includes new workplace values, improved leadership, teamwork, and customer-driven success.

Spis treści

Contents
Section I: Introduction to the Aftermath of Reengineering

• Chapter 1. Management and Reengineering
• Introduction
• Reengineering's Dark Side: Layoffs
• Management's Role
• Efficient Organizations
• Strategic and Societal Consequences
• Chapter 2. The Aftermath of Reengineering
• Introduction
• Job Stress
• The Aftermath of Reengineering
• Case Study
• Section II: Practical Outcomes
• Chapter 3. Urgency Theory
• Introduction
• Effective Reengineering
• Employment Performance
• Case Study
• Chapter 4. Customer Focus
• Introduction
• Customers and Reengineering
• Case Study
• Chapter 5. New Management Tools
• Introduction
• Process Redesign
• Reengineering's Effectiveness
• Balanced Scorecard
• Virtual Offices
• Outsourcing
• Technology
• Modularity
• Crisis/Risk Management
• Boards and Council Concept
• Business Agility
• Case Study
• Section III. Strategic Developments
• Chapter 6. Organizational Comunication
• Introduction
• Business Communication
• Reengineering Goals
• Effective Communication
• Business Meetings
• Business Research
• Empowerment
• Teams
• Performance Measurement Systems
• Case Study
• Chapter 7. Professional Development and Learning
• Introduction
• Effective Practices of Companies That Achieve Competitive Success
• Case Study
• Section IV: Examination of Various Organizations and Reengineering
• Chapter 8. An Evaluation of Best Practices Resulting From Reengineering
• Introduction
• AT&T
• Restructuring the IBM Sales Force
• Hewlett Packard and Reengineering
• Health Care and Reengineering
• Pennsylvania State Employees Credit Union
• Personal Restructuring
• Integration Management
• Conclusion
• Case Study
• Index
• Reference Notes Included

O autorze

William Winston, Tony Carter