The Aftermath of Reengineering

ISBN-13: 9781138988750 / Angielski / Miękka / 2021 / 166 str.

William Winston;Tony Carter

Opis

The Aftermath of Reengineering is a thorough examination of the results of corporate America's downsizing. It covers many of the recent reengineering efforts made by large corporations in the United States such as Chase Manhattan Corp. Eastman Kodak, and IBM in an effort to pare down a large bureaucracy and steep overhead expenses. This book explores the effective and less-than-effective results of these efforts and points out the skills needed for successful reengineering to take place. Here you'll discover managerial techniques that will allow you to work more effectively with a streamlined employee pool and learn about the increased job stress and the decreased company morale that employees face when doing more work with fewer coworkers. The Aftermath of Reengineering will assist you in achieving a successful vision for your company's future which includes new workplace values, improved leadership, teamwork, and customer-driven success.

Spis treści

Contents
Section I: Introduction to the Aftermath of Reengineering

• Chapter 1. Management and Reengineering
• Introduction
• Reengineering's Dark Side: Layoffs
• Management's Role
• Efficient Organizations
• Strategic and Societal Consequences
• Chapter 2. The Aftermath of Reengineering
• Introduction
• Job Stress
• The Aftermath of Reengineering
• Case Study
• Section II: Practical Outcomes
• Chapter 3. Urgency Theory
• Introduction
• Effective Reengineering
• Employment Performance
• Case Study
• Chapter 4. Customer Focus
• Introduction
• Customers and Reengineering
• Case Study
• Chapter 5. New Management Tools
• Introduction
• Process Redesign
• Reengineering's Effectiveness
• Balanced Scorecard
• Virtual Offices
• Outsourcing
• Technology
• Modularity
• Crisis/Risk Management
• Boards and Council Concept
• Business Agility
• Case Study
• Section III. Strategic Developments
• Chapter 6. Organizational Comunication
• Introduction
• Business Communication
• Reengineering Goals
• Effective Communication
• Business Meetings
• Business Research
• Empowerment
• Teams
• Performance Measurement Systems
• Case Study
• Chapter 7. Professional Development and Learning
• Introduction
• Effective Practices of Companies That Achieve Competitive Success
• Case Study
• Section IV: Examination of Various Organizations and Reengineering
• Chapter 8. An Evaluation of Best Practices Resulting From Reengineering
• Introduction
• AT&T
• Restructuring the IBM Sales Force
• Hewlett Packard and Reengineering
• Health Care and Reengineering
• Pennsylvania State Employees Credit Union
• Personal Restructuring
• Integration Management
• Conclusion
• Case Study
• Index
• Reference Notes Included

O autorze

William Winston, Tony Carter