Tele-Stress: Relief for Call Center Stress

ISBN-13: 9781578200290 / Angielski / Miękka / 1998 / 124 str.

Stephen Coscia

Opis

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work;

O autorze

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.