Technologies of Consumer Labor: A History of Self-Service

ISBN-13: 9780815364740 / Angielski / Miękka / 2017 / 174 str.

US Michael (University of North Carollina Chapel Hill Palm

Opis

This book documents and examines the history of technology used by consumers to serve oneself. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.

O autorze

Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA