Talent Tectonics: Navigating Global Workforce Shifts, Building Resilient Organizations and Reimagining the Employee Experience

ISBN-13: 9781119885184 / Angielski / Twarda / 2022 / 304 str.

Steven T. Hunt

Spis treści

Acknowledgments 7Foreword by Dave Ulrich 9Introduction: How We Managed People in the Past Will Not Work in the Future 11Content Overview 14The Vocabulary Used in This Book 20Applying These Concepts to the World You Live and Work In 22Chapter 1: Talent Tectonics: Forces Reshaping Work and Workforces 23The Impacts of Digitalization 26The Impacts of Demographics 33Applying These Concepts to the World You Live In 41Chapter 2: Employee Experience and Workforce Adaptability 42People: A Constant Resource in a Changing World 44Employee Experience and Workforce Adaptability 47Creating Effective Employee Experiences 49Employee Experience Management and Business Performance 51Understanding and Improving Employee Experiences 52Addressing the Subjective Nature of Employee Experience 55Employee Experience and Organizational Stakeholders 57Applying the Concepts in This Chapter to Your Organization and Work Environment 60Chapter 3: Work Technology and Organizational Agility 62What It Means to Act like a Small, Agile Entrepreneurial Company 65What Needs to Be Automated and Augmented to Create More Agile Organizations 68How Work Technology Is Transforming Workforce Management 72Workforce Orchestration Technology Solutions 75Workforce Collaboration Technology Solutions 78General Workforce Technology Applications 80Linking Work Technology to Business Operations Technology 84Adaptability, Technology, and Culture 86Applying These Concepts to the World You Live In 88Chapter 4: Designing Organizations to Provide Positive Employee Experiences 90Why People Join Organizations 93How Job Design Affects Employee Experience 95How the Design of Groups, Teams, and Departments Affects Employee Experience 102How Management and Leadership Structures Affect Employee Experience 105Managing Restructurings and Downsizings with Experience in Mind 108How Work Technology Is Influencing the Design of Organizations 111Applying These Concepts to the World You Live In 113Chapter 5: Filling Positions and the Experience of Moving into New Roles 114How Job Design Affects Staffing 117Selecting Candidates and Getting the Right Fit 125Transitioning, Welcoming, and Departing 126Dynamic and Temporary Staffing 129How Work Technology Is Changing the Ways Organizations Fill Positions 131Applying These Concepts to the World You Live In 133Chapter 6: Developing Capabilities and the Employee Experience of Learning 135Context: Designing Jobs That Motivate and Enable People to Develop 138Capabilities: Helping Employees Define Development Goals 142Content: Giving Employees Access to Resources to Build New Capabilities 148Culture: Creating an Organizational Environment That Supports Development 150Applying These Concepts to the World You Live In 152Chapter 7: Creating Engagement and Employee Experiences That Inspire Successful Performance 153The Performance Management Dilemma 156Aligning Performance Expectations 159Increasing Awareness of Performance 161Managing Differences in Performance 166Compensation and Performance 173Applying These Concepts to the World You Live In 179Chapter 8: Increasing Efficiency, Ensuring Compliance and Security, and Building Culture 181What It Means for an Organization to Value Something 183Increasing Efficiency: Valuing Employees' Time 185Managing Risks: Valuing Employees' Security, Legal Rights, and Safety 188Employee Experience and Organizational Safety Climate 192Employee Experience and Corporate Ethics 193Building Socially Responsible Cultures: Valuing the Wellbeing of Employees and Their Communities 193Applying These Concepts to the World You Live In 200Chapter 9: Using Employee Data to Guide Business Decisions 202Understanding the Value of Employee Data 204Having Useful Employee Data 206Being Aware of Employee Data 208Knowing How to Interpret Employee Data 211Managing Employee Data Risks 214Linking Employee Data to Business Results 216Applying Concepts in This Chapter to the World You Live In 217Chapter 10: Changing Employee Experience 220Knowing What to Change 222Expertise and Influence 225Understanding Available Technology 228Gaining Support and Cooperation 231Applying Concepts in This Chapter to the World You Live In 235Chapter 11: Employee Experience and the External Environment 237Blending Education and Work 240Maximizing Labor Force Potential 244Technological Accessibility 247Corporate Social Advocacy 248Applying Concepts in This Chapter to the World You Live In 249Chapter 12: Where Do We Go from Here? Shaping the Future of Employee Experience 251Applying Concepts in This Chapter to the World You Live In 254Appendix: The Peloton Model of Team Performance 259References 263About the Author 8Index

O autorze

STEVEN T. HUNT, PHD, is the Chief Expert of Work & Technology at SAP. His work focuses on the design and use of technology-enabled processes to improve workforce agility, productivity, experience, engagement, and well-being. He is an internationally renowned industrial-organizational psychologist.