Synchroservice

ISBN-13: 9780786302451 / Angielski / Twarda / 1994 / 300 str.

Richard J. Schonberger; Jr. Edward M. Knod; Jr. Edward M. Knod

Opis

In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practical advice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!