Sustainability-oriented Innovation in Smart Tourism: Challenges and Pitfalls of Technology Deployment for Sustainable Destinations

ISBN-13: 9783031336768 / Angielski

Cecilia Pasquinelli;Mariapina Trunfio

Opis

This book combines research on technology-driven and social-driven innovation in tourism destinations and the multifaceted concept of sustainability, providing an integrative understanding of the nexus between smartness and sustainability within destinations. It engages theoretically and empirically with the research question of how, and to what extent, smart technologies drive tourism innovation focussed on sustainability. Although innovation and technology are widely considered the way to sustainable tourism growth, further studies need to size the role of technology and critically address modalities, challenges, opportunities and pitfalls of technology deployment in rebalancing tourism disequilibria within local systems. Local, national, and supranational policymakers' attention to technology investments, the widening technological frontiers, and the enthusiasm for new technological opportunities to build, manage, and market destinations suggest the relevance of this research agenda. This book provides scholars, postgraduate students, and practitioners with conceptual and empirical insights into smart solutions and innovative destination models for multi-stakeholder engagement to manage and address tourism impacts and imbalances. The book outlines scenarios of sustainability-oriented innovation, encompassing and intertwining technological, social, human, and cultural co-drivers as the necessary conditions for smart technologies to enhance sustainable destinations effectively and improve human wellbeing and societal development.

Spis treści

​Chapter 1 Sustainability-oriented innovation in smart destinations: An integrative perspective

1.1 Rethinking tourism innovation in the tech-clash era: Toward a smart tourism mindset for sustainability and human wellbeing 

1.2 Sustainability-oriented innovation in smart tourism: A call for an integrative research agenda

1.3 The pre-pandemic legacy of the overtourism debate

1.4 Covid-19 pandemic: continuities and emerging scenarios

1.5 Book aim, emerging research gaps and questions

1.6 The book’s structure

References

 

Chapter 2 Blending technology-driven and social-driven innovation in smart tourism destinations

2.1 Innovation: Key streams of conceptualisation

2.2 Innovation in tourism and hospitality research

2.3 Innovation in knowledge-based destination

2.4 Social-driven innovation

2.4.1 The role of destination actors

2.4.2 The role of social capital

2.5 Technology-driven innovation

2.6 Mapping technology-driven innovation in tourism research: a literature review

2.6.1 Actors involved in destination innovation

2.6.2 ICT-based tools in destination innovation

2.6.3 Drivers and forms of destination innovation

2.7 Smart tourism

2.8 The smart tourism mindset combining technology-driven and social-driven innovation

2.9 E-participative governance

2.10 Experience co-creation

2.11 Social innovation

2.12 Creative tourism

References

 

Chapter 3 Smart and sustainable destination management: An analytical framework

3.1 Sustainable and responsible tourism: A destination management perspective

3.1.1 The link between sustainability and competitiveness

3.1.2 Stakeholder engagement and sustainable tourism governance

3.1.2.1 The objective and the subjective dimensions of sustainability

3.1.2.2 Identification of passive and active stakeholders of the sustainable destination

3.1.3 Sustainable tourism and sustainable destination management: Key propositions

3.2 Recent advancements in the sustainable tourism debate: the overtourism debate

3.3 Addressing tourism imbalances: Normative enforcement, visitor-oriented and stakeholder-oriented destination management

3.3.1 Normative enforcement

3.3.2 Visitor-oriented destination management

3.3.3 Stakeholder-oriented destination management

3.4 Integrating smartness and sustainability: the missing links

3.4.1 The academic debate

3.4.2 The policy domain: the EU context and The European Capital of Smart Tourism

3.5 Technologies, projects, and practices for the smart and sustainable destination

3.5.1 ICT tools for the smart and sustainable destination

3.5.2 Interpreting ICT tool applications in the frame of sustainable tourism policies and actions

3.6 Towards an analytical framework for the smart and sustainable destination management

References

 

Chapter 4 Smart technologies for sustainable tourism development: Exploring practices in European destinations

4.1 Learning from the practice: Smart technologies for sustainable development 4.2 Smart tourism enhancing experiences, sustainability and accessibility: the case of Genoa, Italy

4.2.1 The Genoa tourism destination

4.2.2 The Exploracity immersive experience

4.2.3 Smart tourism projects enhancing accessibility and sustainability

4.2.4 Key learning points

4.3 Experimenting with remote destination experiences: the case of the Faroe Islands

4.3.1 Faroe Islands tourism destination

4.3.2 Local commitment to sustainability

4.3.3 The Remote Tourism project

4.3.4 Key learning points

4.4 Smart mobility and access to reduce congestion: the case of Dubrovnik, Croatia

4.4.1 The Dubrovnik tourism destination

4.4.2 The Respect the City (RTC) project

4.4.3 Smart tourism projects enhancing sustainability

4.4.4 Learning from the practice

4.5 Smart experience design for the metropolitan ecosystem: the case of Lyon, France

4.5.1 The Lyon tourism destination and the 2019 European Capital of Smart Tourism

4.5.2 OnlyLyon Ecosystem: A long-term city development path

4.5.3 The OnlyLyon Experience: Towards big data-based experience design

4.5.4 Key learning points

4.6 Building the Sustainable Tourism Knowledge Ecosystem: the case of Goteborg, Sweden

4.6.1 The Goteborg tourism destination and the 2020 European Capital of Smart Tourism

4.6.2 The Virtual Destination for the Sustainable Experience Industry

4.6.3 Destination Data Platform: Towards a Tourism Knowledge Ecosystem

4.6.4 Key learning points

4.7 Exploiting smart experiences and digital stakeholder engagement for the sustainable destination development

4.7.1 Smart experience for sustainable development

4.7.2 Digital stakeholder engagement for sustainable development

4.7.3 Emerging managerial approaches: Normative enforcement, visitor-oriented destination management, and stakeholder-oriented destination management

References

 

Chapter 5 Framing sustainability-oriented innovation in smart tourism destinations: Conceptual advancements and research agenda

5.1 Sustainability-oriented innovation in tourism destinations

5.2 Sustainability management and policy implications

5.3 Setting the SOI research agenda in smart tourism destinations

5.3.1 Smart technologies boosting the sustainable destination as place of inclusion and wellbeing

5.3.2 Smart tourism mindset fosters sustainability-oriented innovation

5.3.3 Knowledge production, acquisition, elaboration, and big data

5.3.4 Destination Management Organisations

5.4 Conceptualising SOI in the smart tourism destination: Emerging traits and research hypotheses

References

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

O autorze

Cecilia Pasquinelli, PhD (e-mail: cecilia.pasquinelli@uniparthenope.it), is an Associate Professor of Economics and Business Management at the Department of Management and Quantitative Studies, University of Naples Parthenope, Italy. She obtained her PhD in Management, Competitiveness and Development at Scuola Superiore Sant’Anna (Italy). She previously worked as a researcher in the GSSI Cities, Gran Sasso Science Institute in L’Aquila, Italy and in the Department of Social and Economic Geography at Uppsala University, Sweden, where she joined the Centre for Research on Innovation and Industrial Dynamics. She is an Associate Editor of the Journal of Place Management and Development (Emerald). She is a senior fellow at the Institute of Place Management, Manchester Metropolitan University (UK) and an affiliate professor at the Institute of Management, Scuola Sant’Anna (Italy). She developed several action research projects on tourism development, local sustainable development and innovation policies in collaboration with local, regional and national authorities. Her research interests include place branding, sustainable tourism and urban overtourism, sustainable destination management, smart tourism, place of origin, local and regional development. Her work was published in various international peer-reviewed journals, including the Journal of Sustainable Tourism, Urban Studies, Cities, Environment Planning Studies, Regional Studies, Marketing Theory, and Journal of Hospitality Marketing & Management. She co-edited the book Tourism in the City. Towards an Integrative Agenda on Urban Tourism, Springer. She developed experience as a consultant in place marketing and foreign direct investment promotion, working at OCO Global Ltd. in Paris (France). 

Mariapina Trunfio, PhD (e-mail: trunfio@uniparthenope.it), is Associate Professor of Economics and Business Management and Director of the Master in Tourism & Hospitality Management at the University of Naples “Parthenope” in Italy. She teaches Management of tourism enterprises and International Service Management. She was Scientific Director of several Innovative Tourism Research Projects and Tourism Strategic Plan and Member of diverse Scientific Advisory Boards in Tourism and Hospitality Innovation, including the Advisory Boards of BTO (Be Travel Onlife)-Digital Strategy. Her current research focuses on tourism innovation, smart destination, destination management and governance, local development, overtourism and sustainable development, cultural heritage and creativity, augmented reality, virtual reality and mixed reality, metaverse, cultural diversity and entrepreneurship. She extensively published over 100 papers in leading journals, monographs, book chapters and conference papers in these areas. She received several international best papers awards.