Surviving the Future : Academic Libraries, Quality and Assessment

ISBN-13: 9781843344773 / Angielski / Miękka / 2009 / 218 str.

Gail Munde; Kenneth Marks

Opis

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.

• Complex and fragmented subject matter is synthesized into clear and logical presentation
• Focuses on current research and best practices
• International in scope

Recenzje

An invaluable and thought provoking text for managers and librarians seeking solutions for survival, The Australian Library Journal

Spis treści

Quality, assessment and evaluation; Creating a culture of assessment; Frameworks for quality improvement; Strategic planning, the Balanced Scorecard and benchmarking; Performance indicators; The library's role in successful faculty research and teaching; The library's role in successful postgraduate and professional education; The library's role in the success of undergraduate students; User satisfaction as a quality indicator; Using group norms and peer comparisons as contexts for quality; Toward surviving the future.