Wiley Pathways Supervision

ISBN-13: 9780470111277 / Angielski / Miękka / 2007 / 416 str.

Bob Nelson; Peter Economy; Kerry L. Sommerville

Opis

Gaining the right managerial skills will help launch a career in a field that is in high demand and short supply. With this book, readers will acquire the knowledge and tools to manage employees as well as to deal with the increasingly complex changes that occur in the business world. One of the important areas covered is how to handle office politics and ethical questions. Mastering this section will open up new doors to upper management positions.

Spis treści

1. Supervision 1

2. Leadership 27

3. Goal Setting 42

4. Effective Communication 62

5. Employee Discipline 85

6. Building a Team 105

7. Training a Team 133

8. Inspiring Employees to Better Performance 159

9. Evaluating the Team Members 190

10. Leading Change 214

11. Managing Diversity 230

12. Ethics and Office Politics 250

13. Working with Unions 275

14. Budgeting and Accounting 290

15. Using Technology 317

16. Common Management Trends and Management Mistakes 338

Endnotes 352

Glossary 356

Index 365

O autorze

Bob Nelson, PhD is President of Nelson Motivation Inc., and author of 1001 Ways to Reward Employees and Managing for Dummies.

Blurb

You can get there Where do you want to go? You might already be working in a supervisory role and may be looking to expand your skills. You might be setting out on a new career path. Or, you might want to learn more about exciting opportunities in business and management. Wherever you want to go, Wiley Pathways Supervision will help you get there. Easy–to–read, practical, and up–to–date, this text not only helps you learn fundamental concepts of being a supervisor; it also helps you master the core competencies and skills you need to succeed in the classroom and in the real world. The book s brief, modular format and variety of built–in learning resources enable you to learn at your own pace and focus your studies. With this book, you will be able to: Understand the different styles and challenges of management, and new functions that managers must carry out in today s workplace. Be aware of the laws of the workplace, including those related to discrimination, harassment, and equal pay. Know what it takes to be an effective leader and how to create an environment of collaborative leadership. Set goals using the SMART system. Build and train your team. Motivate your employees, develop and apply a performance appraisal system, and evaluate your employees progress. Create a budget and grasp the essentials of accounting such as balance sheets and income and cash–flow statements. Harness the power of workplace technology to improve employee productivity. Get up to speed on the latest management trends, including the use of learning organizations, open–book management, and Six Sigma. Foresee and avoid common management errors that supervisors make. Wiley Pathways helps you achieve your goals When it comes to learning about business, not every student is on the same path, but every student wants to succeed. The business series in the new Wiley Pathways imprint helps you achieve your goals. The books in this series Marketing, Business Communication, Finance, Business Math, Real Estate, Small Business Management, Supervision, Project Management, Selling, and Personal Finance offer a coordinated curriculum for learning business. Learn more at www.wiley.com/go/pathways.