Student Recruitment Agents in International Higher Education: A Multi-Stakeholder Perspective on Challenges and Best Practices

ISBN-13: 9781032136059 / Angielski / Miękka / 2023 / 232 str.

Pii-Tuulia Nikula; Vincenzo Raimo; Eddie West

Opis

With a focus on the growing number of institutions employing commercial agents to support international student recruitment, Student Recruitment Agents in International Higher Education provides an evidence-based exploration of this phenomenon, and will increase the reader’s understanding of the multiple dimensions of agent engagement, its contradictions and complexities.

This book explores who and what these education agents are, what students and higher education institutions can expect from a good agent, how bad agents can be identified and avoided, and what we learn from the reasons for the development of these agents in the first place. Offering theoretical perspectives with practical applications, this volume features contributions from academics and scholar-practitioners, laying out fresh perspectives and insights on topics such as process transparency, developing agent policy and procedures, and government regulations.

Providing the ideal reference for students embarking on international study, agents, higher educational institutions, government/accreditation agencies, researchers, and practitioners, this insightful book acts as a critical basis for further research and improvements in higher education practice.

Spis treści

Part I: Setting the Scene　　

1. Education Agents: Key Issues, Themes and Stakeholders　

2. From Student to Agent to Faculty: How my Journey has Influenced my Work with Education Agents　
Shenton Chang　　

3. The Risky Terrain of Outsourcing Recruitment: Ethics Versus Expediency　

Part II: Education Agent and Consultant Perspectives　　

4. The Agent Voice: Agents’ Perspectives on Recruiting and Student Services Before and After the Pandemic　

5. An Ethical Approach to Student-Centered Commission-Based Recruitment: The Way Forward

6. Education consultants’ work and international education: an examination of the technical and emotional dimensions

Part III: Agents’ Value Propositions and Impact

7. Agents and Test Preparation: The Quest for High Scores on Standardized Tests

8. International Education Agents: Lessons from the History of IDP

9. Between a Rock and a Hard Place: Toward a student-centred value proposition for agents

Part IV: Agent Management & Views of Higher Education Institutions

10. Agent Management Best Practices

11. Building an Effective Agent Engagement Strategy to Empower Strategic Growth in New Zealand　

12. Recruitment Agents in Italy: Perspectives of Higher Education Institutions

Part V: Student Views

13. Pursuing Higher Education Dreams in the U.S.: Portraits of Chinese Families Assisted by an Education Agent

14. Giving voices to Chinese international students using interpretative phenomenological analysis (IPA): the application experiences to UK universities via education agents in uncertainty

Part VI: Government and Regulator Perspectives and Country Studies

15. Exploring the reasons for the development of India’s education agent system

16. Regulation, Deregulation and Self-regulation: The Evolution of China’s Policy on Education Agents

17. Education New Zealand’s agent engagement programme: Building a more sustainable international education sector

18. Client-Agent Dispute Cases

19. Conclusions, Emerging Trends and Future directions for education agents and their stakeholders