Preface - Building strong supply chains to profit despite disruptionsPart I: Five principles to transform your operations strategyChapter 1. Strong operations drive growth and profits by adjusting to an ever-changing worldChapter 2. Principle 1: Build resilience against supply shocks by empowering your supply baseChapter 3. Principle 2: Build resilience against demand shocks by using your operations to create customer valueChapter 4. Principle 3: Create resilient teams by leaning into new ways of working and the benefits of diversityChapter 5. Principle 4: Enable resilience through technology by combining human judgment with artificial intelligenceChapter 6. Principle 5: Ensure long-term resilience by embracing sustainabilityChapter 7. Fit the principles to your situation and strategyPart II: From strategy to action: implementing the five principlesChapter 8. Build resilience against supply shocks by working with supplier ecosystemsChapter 9. Build resilience against demand shocks by operating for the customerChapter 10. Create resilient teams by combining expertise into economies of skillChapter 11. Combine human and artificial intelligence to build resilience through constant learningChapter 12. Ensure long-term resilience by embracing sustainabilityPart III: Outlook - Using resilience principles to adapt to future scenariosChapter 13. Potential scenarios of the future economyChapter 14. Industry case studies on how the principles can help in future scenariosChapter 15. Common themes in all of these transformationsChapter 16. Some questions to ask yourself about the future of your operationsAcknowledgementAbout UsAbout the Author
SUKETU GANDHI is a Global Co-Lead of Kearney Strategic Operations. He's a recognized industry leader and subject matter expert on a wide range of operations and digital topics, including end-to-end supply chains.MICHAEL F. STROHMER is a Global Co-Lead of Kearney Strategic Operations. He's an internationally recognized expert in strategic end-to-end operations, procurement transformations, and sustainability.MARC LAKNER is Kearney's Managing Director for Germany, Austria, and Switzerland. Marc is an expert in digital manufacturing, Industry 4.0, supply chain management, and innovative cost-reduction initiatives.TIFFANY HICKERSON is a Partner in Kearney's Strategic Operations practice. As one of Kearney's leading operations experts, she helps clients execute large-scale operations transformations focusing on a range of topics, including rapid cost savings, organizational redesign, and capability building.SHERRI HE is the Managing Director of Kearney's Greater China Unit and leads the Consumer and Retail practice in Kearney Greater China. She is an expert in strategy, digital transformation, e-commerce, new retail, sales and marketing, operations improvement, and more.