ISBN-13: 9783319918358 / Angielski / Twarda / 2018 / 258 str.
ISBN-13: 9783319918358 / Angielski / Twarda / 2018 / 258 str.
They wrote this book to help readers define, implement, deploy and maintain company-wide measurement programs, which consist of a set of measures, indicators and roles that are built around the concept of measurement systems.