Introduction: The ideas behind the book; From the care of the poor to service users: experts by experience; From caseworkers to networks: partnership and collaboration; From state-led provision to 'choice'; The mixed economy of welfare and political priorities; Social inequalities and the welfare professional; The decline of the 'union' and the rise of the 'manager'; Economic theories; Globalisation; Political choices; Engaging in policy-orientated practice; Using skills to understand the policy stereotypes; Reclaiming a radical agenda.