Simulating Business Processes for Descriptive, Predictive, and Prescriptive Analytics

ISBN-13: 9781547416745 / Angielski / Miękka / 2019 / 352 str.

Andrew Greasley

Opis

This book outlines the benefits and limitations of simulation, what is involved in setting up a simulation capability in an organization, the steps involved in developing a simulation model and how to ensure model results are implemented. In addition, detailed example applications are provided to show where the tool is useful and what it can offer the decision maker. --

Spis treści

1. Introduction to Process Simulation (10000)

Introduction to Simulation in Business

The 3 main types of Simulation – Process Simulation (Discrete Event Simulation), Agent Based Modeling and System Dynamics

The History of Process Simulation

Application Areas of Process Simulation

2. Why is Process Simulation Needed for Analytics? (5000)

Static (LP, Regression, Forecasting) vs. Dynamic (Process Simulation) Modeling

Variability and Interdependence of Processes in Business Systems

What-If vs Optimization of Processes with Analytics

Analytics Performance Metrics – Speed, Cost, Dependability, Quality, Flexibility

3. Enabling a Process Simulation Capability (5000)

Selection of process simulation software and training needs

Preparing a Process Simulation Proposal

4. Undertaking a Process Simulation Study (25000)

Data Collection

Process mapping

Input Modeling

Building the Model

Output Modeling

The booking clerk: An illustrative example

5. Process Simulation Case Studies (30000)

Speed: Warwickshire Police Force

Cost: Derbyshire Police Force

Dependability: Pallex Ltd.

Quality: Jinsheng Group Ltd.

Flexibility: Golden Wonder Ltd.

6. Challenges and the Future (15000)

Modeling People’s behavior

Incorporating Big Data

Servitization and Advanced Services

O autorze

Andrew Greasley lectures in Simulation Modeling and Operations Management at Aston Business School, Birmingham, UK. He has taught in the UK, Europe, and Africa for a number of institutions. Dr. Greasley has over 100 publications including five books (Operations Management, Wiley; Operations Management: Sage Course Companion, Sage; Simulation Modeling for Business, Ashgate; Business Information Systems, Pearson Education (co-author); and Enabling a Simulation Capability in the Organisation, Springer Verlag). He has provided a simulation modeling consultancy service for 30 years to a number of companies in the public and private sectors including ABB Transportation Ltd. (now Bombardier), Derbyshire Constabulary, GMT Hunslet Ltd., Golden Wonder Ltd., Hearth Woodcraft Ltd., Luxfer Gas Cylinders Ltd., Pall-Ex Holdings Ltd., Rolls Royce Ltd. (Industrial Power Group), Stanton Valves Ltd., Tecquipment Ltd., Textured Jersey Ltd. and Warwickshire Police.