ISBN-13: 9780202302867 / Angielski / Twarda / 1980 / 304 str.
First published in 1980. Routledge is an imprint of Taylor & Francis.
1. Introduction 2. Adjusters and Others 3. Investigation and Evaluation 4. Negotiation 5. Recovery 6. Implications 7. Epilogue
H. Laurence Ross
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