Chapter 1 Canada’s International Transactions in Services, Hugh Henderson; Chapter 2 Canada’s Ageing Population and Projected Changes in Value Orientations and the Demand for Urban Services, Thomas E. Muller; Chapter 3 Consumer Satisfaction with Government Services, Victor J. Roth, Lorne Bozinoff; Chapter 4 Accessibility and Quality in Higher Education, Sid N. Gilbert, Frederick T. Evers; Chapter 5 Issues and Opportunities in the Professional Services, Jerry S. White; Chapter 6 The Impact of CAD on Consulting Engineering Firms: A Survey of CAD Users and Non-users, John Haywood-Farmer, Neil F. Hill; Chapter 7 The Rise of Non-Bank Financial Conglomerates: A Major Trend in the Unfolding Financial Services Sector of the Canadian Economy, Gordon F. Boreham; Chapter 8 Telecommunications Services in Canada: The Changing Policy and Regulatory Context, R. Brian Woodrow; Chapter 9 Tracking a Growth Industry: The Development of Marketing Research Services in Canada, James G. Barnes; Chapter 10 The Business of High Culture: Marketing the Performing Arts in Canada, Gainer Brenda; Chapter 11 The Role of Non-verbal Communication in Service Provision and Representation, M.S. Sommers, D. W. Greeno, D. Boag;
