Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology

ISBN-13: 9784431567141 / Angielski / Miękka / 2018 / 603 str.

Maeno, Takashi

Opis

This book provides a useful overall guide to the state of the art intheory and practice of services. It can also serve as a reference book forresearchers in various fields, including engineering, marketing, economics, andother disciplines. Advanced works presented here were selected from theproceedings of the Second International Conference on Serviceology (ICServ2014),held September 14-16, 2014. This book helps readers to understand serviceology,which tackles with a broad range of services, the globalization of the economyand also enhances the quality of life of local residents.

Spis treści

A Survey of Business Models in Japanese Restaurant and Retail Industries.- Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant Staff.- Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan.- The Ordering of Fast Food Using Menu.- Evaluation of taxiing at a large airport considering customer satisfaction.- Research of the Social New Transportation Service on Electric Full Flat Floor Bus.- Analysis of business process innovation using outsourcing.- Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-area Indoor Environment.- Business Structure of E-book Service as a Product Service System: A Game Theoretic Approach.- Service Field Simulator: Virtual environment display system for analyzing human behavior in service fields.- Improvement of Sharing of observations and awareness in nursing by voice tweets.- A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis.- Designing the Amount of Image Delay in Tele-surgery.- Visualization of Muscle Activity during Squat Motion for Skill Education.- Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill.- Exploratory Analysis on Factors of Patient Satisfaction in HCAHPS Databases.- One Cycle of Smart Access Vehicle Service Development.- The value of community for resolving social isolation.- Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value.- Workshop-based Policy Platform for Public-Private Partnership (WP5): Designing Co-Creative Policy-Making Platform for Regional Development of Nagano.- System Design of Happy Town Using Four Factors of Happiness.- Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service.- Personalized Information Service Model that Reflects Individual's Will.- Ranking Smartphone Apps Based on Users' Behavior Records.- Contribution of ICT monitoring system in Agricultural Water Management and Environmental Conservation.- A Questionnaire Assessment of the Contributing Factors to Empathy.- Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town.- Analysis of value co-creation between farmers and Land Improvement District in Japan through irrigation service improvement by good water quality.- Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support.-A Value Co-Creation Model for Multi-Language Knowledge Communication.- Field-Oriented Service Design: A Multiagent Approach.-EXPERIENCE PLOT:A Template for Co-Creating Customer Journey.- Kizashi Method:Grasping the change of future user's values.– Service Practices as Organizational Phenomena.- The Findings from the First Service Design Projects.- An Evaluation Method of a Service Business model using Wants Chain Analysis.- Design method of target customer’s WANTs for a service based on classification of services using WANTs.- Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation.- Aligning Product-Service offerings with customer expectations.- User-De-Centeredness in Service Design.- A Probe-based Approach for Designing Inspirational Services at Museums.