ISBN-13: 9780595357369 / Angielski / Miękka / 2005 / 64 str.
"Service with A Smile" is a first and original work based on over 40 years of experience in the restaurant business. "Service with A Smile" provides a unique and much needed guide to the waitering/waitressing service industry. The book is narrowly tailored as a guide to food servers yet covers every imaginable and not so imaginable aspect of this demanding and ubiquitous job. It is easy to read in 'Do's and Don'ts" style. It is a must read for anyone who desires to make good tips, earn the respect of fellow workers and management and most importantly, the good will of the customers.