Service Science: Design for Scaling and Transformation

ISBN-13: 9789812836762 / Angielski / Twarda / 2009 / 316 str.

Cheng Hsu

Opis

Addresses questions such as, What is the big story about service? What are the main research problems in service? What does a connected world mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? And, how to unite Cyberspace wilt physical space?