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Service Science: Design for Scaling and Transformation
ISBN-13: 9789812836762 / Angielski / Twarda / 2009 / 316 str.
Addresses questions such as, What is the big story about service? What are the main research problems in service? What does a connected world mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? And, how to unite Cyberspace wilt physical space?
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