Service Quality of Southern Railways using RAILQUAL model

ISBN-13: 9786139947454 / Angielski

I. Parvin Banu Sirajudeen

Opis

Transport is an important infrastructure in the economy of India. It assumes a greater role in developing countries since all the sectors of the development are closely dependent upon the existence of suitable transportation network. India's transport industry has been organized with a mixed pattern of public and private sector ownership. The evident economic growth in India over the last two decades has increased demand for all transport services, particularly land transport through road and rail. The development of railways is one of the landmarks in the progress of human civilization. Indian railways, a historical legacy, is a vital force in Indian economy. Public transportation systems provide the most efficient means for moving large number of people, especially in density populated rural and urban centers in a vast country like India. For this reason, providing services characterized by high levels of quality is very important in order to customize the users of the services and attract new users.

O autorze

Sirajudeen, I. Parvin Banu
Dr. I. Parvin Banu, Associate Professor in International Business, Sri Ramakrishna College of Arts and Science of Arts and Science, Coimbatore has an Academic experience of 14 years. She holds the position of IQAC Coordinator of the College. She has published 40 papers in International Journals, published Books and Editor in African Journal.