ISBN-13: 9780761921462 / Angielski / Twarda / 2003 / 200 str.
ISBN-13: 9780761921462 / Angielski / Twarda / 2003 / 200 str.
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.