Service Quality : A research on how recruitment companies secure service quality

ISBN-13: 9783659255427 / Angielski / Miękka / 2012 / 76 str.

Sabina Lajiq; Elvira Efendic

Opis

The importance of retaining a stable position by maintaining quality in a competitive market has been in focus for decades. Service quality is considered to be a vital strategy for survival and success in today s competitive environment. Although there have been an emphasis in quality overall, the research in companies performance within a business-to-business approach is still largely unexplored. This research concluded the factors that indicate various quality levels in recruitment companies.

O autorze

Sabina Lajiq and Elvira Efendic are two business students that graduated from Linnaeus university 2012. After three years of studies both in Sweden, South korea and USA, their path has now lead them to the well-known school Hyper Island where both of them are studying e-Commerce Business.