Service Automation: Robots and the Future of Work

ISBN-13: 9780956414564 / Angielski / Twarda / 2016 / 304 str.

Leslie P. Willcocks;Mary Lacity

Opis

This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.