ISBN-13: 9780240803272 / Angielski / Miękka / 1999 / 488 str.
ISBN-13: 9780240803272 / Angielski / Miękka / 1999 / 488 str.
Using interviews with industry leaders and reports of their selling experiences, this book shares insight and practical advice in the basics of selling: prospecting; qualifying; needs analysis; presentations; answering objections; closing; and, relationship management.