Selecting Cloud Service Providers Based on SLA Assurance

ISBN-13: 9783659849848 / Angielski / Miękka / 2016 / 148 str.

Radwa El-Awadi

Opis

Cloud-based services have become the backbone of IT industry nowadays and the promising technology that offers a commoditized service to the software, the platform and the infrastructure where they are delivered as a service. Because of different providers have started to offer a vast diversity of Cloud services, Cloud customers became unable to decide whose services they should use and what is the basis for their selection. Therefore, a legal contract is necessarily needed for negotiating these both Cloud parties. This contract is referred to Service Level Agreement (SLA).

O autorze

Radwa El-Awadi is Assistant Lecturer at the Department of Computer and Information System, Sadat Academy for Management Sciences, Cairo, Egypt. She holds a B.Sc (Hons) in Information System from Sadat Academy for Management Sciences in 2009 and an M.Sc Degree in Information System from Arab Academy for Science and Technology in 2014.