Part I - Developing Your Security Operations Center1. What is a Security Operations Center?2. Needs Assessment3. Business Case4. Building Your SOC5. Staffing Options
Part II - Operations 6. Responsibilities and Duties7. Post Orders and Procedures8. Training Programs9. Enterprise Access Control10. Alarm Monitoring11. Enterprise Video Surveillance12. Working with Your Vendors13. Incident Reporting14. Communication Plan 15. The Emergency Operations Center
Part III - Making the SOC an integral part of your Company16. Customer Service is KEY17. Metrics18. Developing Partnerships19. Brand Recognition20. Continuous Improvement