Securing the Future : Strategies for Exponential Growth Using the Theory of Constraints

ISBN-13: 9781574441970 / Angielski / Twarda / 1997 / 352 str.

Gerald I. Kendall

Opis

Documents the step-by-step approach to achieving a strategic vision of long-term competitive advantage, employment security, and customer satisfaction. Using a combination of parable, methodology, and case studies, this book presents an in-depth management road map to exponential improvement in different organizations.

Recenzje

"Securing the Future is a thought provoking, yet practical approach to moving your business or you forward. The insights Gerry provides in case studies show how the thinking process works effectively in a variety of situations to produce breakthrough results. A great book for anyone going through organizational change to read, and aren't we all?"
-Kim Allen, Scarborough Public Utilities

Spis treści

An Opening Word
Overview of the Theory of Constraints-A Systematic Method for Getting Improvement Across an Organization
Inspect What You Expect-The Goal and Measurement
Two Paradigms-Moving from the Cost World to the Throughput World
Overview of the Theory of Constraints-An Example
The Assumptions Behind the Theory of Constraints
Three Diseases Attacking Every Organization
Other Improvement Techniques and the Theory of Constraints
Why the Total Quality Approach Fails
Integrating a Total Quality and Theory of Constraints Approach
The Theory of Constraints and Other Management Techniques
Applying the Theory of Constraints to Securing the Future
Applying the Theory of Constraints to Finding Financial Security
Applying TOC to Building Customer Satisfaction and Value
Generic Steps to Customer Satisfaction
Some Common Customer Satisfaction Problems and Solutions
Improving the Supply Chain
Improving the Supply Chain-Example
Applying TOC to Employee Security and Satisfaction
Establishing an Employee Baseline
Measurements
Marketing
Seven Projects That Must Report to the CEO
Case Studies
Introduction
Case Study 1: Scarborough Public Utilities Commission
Case Study 2: The Orman Grubb Company
Case Study 3: ABC Forge
Case Study 4: Strengthening Marketing Pillars at a Health Services Company
Case Study 5: Applying TOC to Thousands of Employees at Alcan
Case Study 6: A High Tech Company-The Operation Was a Success But the Patient Died
Case Study 7: Acme Manufacturing Corporation
Glossary
Index

O autorze

Gerald I. Kendall