Seamless Government: A Practical Guide to Re-Engineering in the Public Sector

ISBN-13: 9780787900151 / Angielski / Twarda / 1994 / 320 str.

Russell M. Linden

Opis

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

Recenzje

"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how–to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)

Spis treści

NEW REALITIES FOR PUBLIC AGENCIES.

1. The Quiet Revolution in American Government.

2. The Evolution of Work in Public and Private Bureaucracies.

3. A New Approach to Work: Re–Engineering and the Seamless Organization.

RE–ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, AND GUIDELINES.

4. Principles of Re–Engineering.

5. Setting the Stage for Re–Engineering.

6. Re–Engineering Step–by–Step.

7. Overcoming Public Sector Constraints.

8. Aligning Systems to Support Seamless Work.

PULLING IT ALL TOGETHER.

9. Re–Engineering Lessons from Two Agencies.

10. Getting Started on Re–Engineering.

Conclusion: Working Without Walls.

O autorze

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. His clients have included the National Academy of Sciences, the Internal Revenue Service, the Departments of the Army and Navy, the National Academy of Public Administration, the FBI Academy, and more than three dozen state and local government agencies. He is the author of From Vision to Reality: Strategies of Successful Innovators in Government (1990).

Blurb

Seamless Government tells how to re–engineer government agencies to meet the needs of its customers "seamlessly" that is, in a smooth, effortless, responsive manner. The author details a step–by–step approach for re–engineering in all levels of government, explaining how to assess, design, and implement radical changes in the way government does business and how to overcome resistance along the way. "Full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how–to manual." James Fallows, Washington editor, The Atlantic Monthly