Satisfaction with Care at a Social Security Hospital

ISBN-13: 9786204463148 / Angielski / Miękka / 64 str.

Christian Walter Castro Silva

Opis

The objective of this research is to demonstrate the problems related to the quality of care in the gynecology outpatient clinic of the Alberto Sabogal Sologuren Hospital, and how this is reflected in the degree of satisfaction of the users with respect to the service.In the research problem we can show that the degree of satisfaction is reflected in aspects such as: the reliability of the patient towards the service received, the loyalty they have towards it, resorting for the second or third time if their needs require it, we also have the level of confidence they should have with the institution, having the obligation to provide the insured with a first class care that is in line with the objectives of the institution. These points are essential in order to improve the reputation of the gynecology outpatient clinic and position it as a national pioneer in quality of service. It is also hoped that the experience gained in this research can be implemented in other areas of the hospital to improve the institution.

O autorze

Castro Silva, Christian WalterD. in Public Management and Governance, Master in Population, Communication and Sustainable Development and Bachelor in Social Communication, specializing in public relations and advertising. Dr. Christian Castro Silva has experience in public and private entities in Peru, and has extensive experience as a university professor.