Foreword Partha Sengupta, Vice President Corporate Services and SA8000 Management Representative, Tata Steel Limited, India Introduction: Open-eyed management Alice Tepper Marlin, President, Social Accountability International, United States, and John Tepper Marlin, Principal, CSRNYC, and Adjunct Professor, New York University Stern School, United States Part I: Implementation 1. TNT and SA8000 Mike Patrick, TNT Express 2. SA8000 in Tata Steel: Developing process-driven sustainability approaches Priyadarshini Sharma, Tata Steel, India 3. OTTO and SA8000: A pilot project in the lingerie-buying department Johannes Merck, Otto Group, Germany4. Gucci and corporate social responsibilityFranco Furnò and Stefania Orselli, Gucci, Italy5. Gap Inc.'s journey toward corporate social responsibilityDan Henkle, Gap Inc., United States6. Chiquita and corporate responsibility: The fruits of our experienceGeorge Jaksch, Chiquita International S.G., Belgium7. Business Social Compliance Initiative: The development approach to SA8000 for commerce and manufacturersLorenz Berzau, Foreign Trade Association, Belgium8. Key performance indicators for social compliance in the supply chainCraig Moss, Social Accountability International, United StatesPart II: Influence9. MADE-BY China: A joint effort of Social Accountability International and Solidaridad in ChinaJanet Mensink, Solidaridad, The Netherlands; Martin Ma, Social Accountability International, China; and Mark Huis in't Veld, MADE-BY10. NGO accountability: Certifying child sponsorship charitiesEileen Kohl Kaufman, Social Accountability International, United States11. Social Accountability International and social entrepreneurshipMorton Emanuel Winston, The College of New Jersey, United StatesPart III: Impact12. The ISEAL Alliance: setting standards for social and environmental changePaloma Raggo, Maxwell School of Citizenship and Public Affairs, Syracuse University, United States13. Evaluating the impact of SA8000 certificationMichael J. Hiscox and Claire Schwartz, Department of Government, Harvard University, United States, and Michael W. Toffel, Harvard Business School, United States14. ISO 26000 and SA8000Deborah Leipziger, CSR consultant, United States15. The impact of SA8000 in BrazilBeat Grüninger, BSD Consulting, BrazilAbout the contributorsIndex