STANDARD OPERATING PROCEDURES FOR HOTEL INDUSTRY

ISBN-13: 9786202802024 / Angielski / Miękka / 92 str.

Stella INGABIRE; Jean Pierre TWAGIRAYEZU; Ronald KALULU

Opis

A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standard's in your hotel.The development and use of SOP's are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff and should be given training on hotels SOP. In addition the hotels training or HR department should maintained and documented department wise.

O autorze

I am a master's holder in hotel and restaurant management. I have been enjoying to working in hospitality industry for 10 years. I Started working as a waiter in small restaurant and currently I am an assistant lecturer in one of hospitality institution.