ISBN-13: 9781492901877 / Angielski / Miękka / 2013 / 36 str.
"At a time when others are writing off our young people, Cedric Dean challenges and inspires them with tools of a masterful communicator." - Martin Minjarez, Jr., SAVE Hispanic Affairs Director What You Will Learn: * Fundamental techniques in talking to be understood * How to speak to be understood * Seven ways to be an effective communicator * Ten ways to deal with angry people