Rpr: A Problem Diagnosis Method for IT Professionals

ISBN-13: 9781447844433 / Angielski / Miękka / 2011 / 256 str.

Paul Offord

Opis

RPR (Rapid Problem Resolution) is a problem diagnosis method specifically designed for IT professionals. This book covers why the RPR method is needed, how it helps 3rd Line Support people, how the method works andwhats needed to deploy RPR.If you want to improve your own problem diagnosis skills or those of your team, this book is for you.