Ritual Index xProfiles xiiIntroduction xivA Welcome Note xviWhy Bring Rituals into Work? xviiThe Meaning of Ritual xxiWho Can Use Rituals For Work? xxiiiPart One The Power of Rituals1 Rituals for Better Work 1The Power of Rituals 2The Principles of Rituals 10Five Types of Workplace Rituals 152 How to Bring Rituals into Your Work, Team, and Org 20Part Two 50 Rituals for Work3 Creativity and Innovation Rituals 29When Would You Use a Creativity Ritual? 3110 Creativity and Innovation Rituals 324 Performance and Flow Rituals 72When Would You Use a Performance Ritual? 7410 Performance and Flow Rituals 755 Conflict and Resilience Rituals 111When Would You Use a Conflict & Resilience Ritual? 11310 Conflict and Resilience Rituals 1146 Community and Team Building Rituals 150When Would You Use a Community and Team Building Ritual? 15210 Community and Team Building Rituals 1537 Org Change and Transition Rituals 186When Would You Use an Org Change and Transition ritual? 188What Can a Transition Ritual Bring? 18910 Org Change and Transition Rituals 190Part Three Designing Rituals with and for Your Teams8 A Short Guide to Designing Rituals 224Endnotes 234Acknowledgments 237Authors 238Index 239Want More? 242
KURSAT OZENC, PHD, is a Senior User Experience Designer at SAP Labs Palo Alto. He teaches interaction and service design at Stanford Institute of Design (the d.school). He also leads workshops on rituals for personal and group relationships, organizational change, and civic design.MARGARET HAGAN, PHD, JD, is director of the Legal Design Lab at Stanford University. She teaches classes at the d.school and is a thought leader in the legal industry, pioneering how to bring a human-centered approach to how legal and government groups serve people.