Risk and Crisis Communication: Navigating the Tensions Between Organizations and the Public

ISBN-13: 9781498517911 / Angielski / Miękka / 2017 / 156 str.

Robert Littlefield; Timothy L. Sellnow; Laura C. Farrell

Opis

This book applies relational dialects to risk and crisis communication to show how organizations handle stress and tensions with stakeholders and the public. Its novel use of interpersonal theory, which describes how couples face tensions as they maintain their relationship, is exemplified through seven case studies that focus on a common tension.