Retail Work

ISBN-13: 9780230283572 / Angielski / Miękka / 2011 / 336 str.

Irena Grugulis

Opis

Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.

Spis treści

Why retail work demands a closer look PART I: WORK AND SKILLS Following the retail chain: sandwiches, supermarkets and the potential for workplace learning In the blink of an eye – American high end small retail businesses and the public workforce system Labour supply and skills demand in fashion retailing Technological change, work reorganization and retail workers' skills in production-oriented supermarket departments PART II: RETAIL AS A JOB VERSUS RETAILING AS A CAREER 'It's all right for Saturdays but not forever' The employment of part-time student staff within the retail sector The 'lost boys' Avoiding the trap: temporary identity as a means of coping with low-wage, part time jobs PART III: THE PRESSURES OF RETAIL WORK Employers' 'exit options' and low wage retail work: the case of supermarkets in the Netherlands and Germany 'No place to hide'? the realities of leadership in UK supermarkets In search of teamworking in a major supermarket PART IV: NEGOTIATING 'GOOD WORK' IN RETAIL Humour in Retail Work: Jokes Salespeople Tell about Their Clients Incentive for co-worker commitment Union strategies in representing 'new workers': The case of Australian and UK retail unions Endnote: thoughts and reflections Chris Tilly and Françoise Carré.

O autorze

IRENA GRUGULIS is the Professor of Employment Studies at Durham University, UK
  
ÖDÜL BOZKURT is a Lecturer at the Department of Organisation Work and Technology, Lancaster University Management School, UK.