Results Through Relationships: Building Trust, Performance, and Profit Through People

ISBN-13: 9780470238264 / Angielski / Twarda / 2008 / 226 str.

Joe Takash

Opis

A career guide to more significant business results in a shorter period of time Results Through Relationships shows professionals how to establish break-through relationships with new prospects and their existing networks, including colleagues, bosses, customers, clients, vendors, and others. Many people assume that only new contacts will help them achieve their goals, but in reality, many breakthroughs happen within existing networks. This handy career guide focuses on the bottom-line behaviors that expedite trust, improve workplace performance, and increase profit. Author Joe Takash presents a nine-step process that anyone can master, and his formula proves that we're all in the relationship business first.

Spis treści

Foreword.

Acknowledgments.

Introduction: Get Right to the Bottom Line.

Putting a Hard Line on Soft Skills.

Behaviors or Bust.

Actions Get Outcomes.

Warning: The Higher You Go, the Bigger the Blindspots.

Simplicity Creates Sustainability.

How People Behave and Why They Don′t Change.

How This Book Will Help You.

The Benefits Approach: Helping You Own Your Results.

Chapter One: Be a Partner, Not an Order Taker.

Taking Second–Class–Citizen Status for Granted.

Ideal Partnerships.

Starting Off on the Right Foot.

Kindfidence.

Transitioning Relationships.

Reality Check: Is Resistance Coming from the Other Person . . . or from You?

Rewards Outweigh the Risks.

Impact: What Partnership Means to You.

Chapter Two: Reveal Your Flaws without Fear.

Turn a Missed Opportunity into a Made One.

It Takes Strength to Admit Vulnerability.

A Potent Mixture.

Tips and Techniques: How to Reveal Your Flaws without Fear.

Bridging the Distance.

Chapter Three: Offer Honest and Direct Feedback.

The Argument for Feedback.

Tips and Techniques for Leveling with a Person of Influence.

Troubleshooting: When the Feedback Session Doesn′t Go as You Planned.

Benefits: How Feedback Impacts Relationships.

Getting Great Results.

Chapter Four: Relish Productive Confrontations.

Disagree without Being Disagreeable.

But What If . . . .

Productive Confrontation Steps.

Do You Want Witnesses?

Dealing Directly with Difficult Issues.

Chapter Five: Make Gratitude a Habit.

A Simple Thanks Will Do, and a Written Thanks May Do Better.

Dos and Don′ts.

Modes of Expression.

The Suck–Up Obstacle.

What Should I Express Appreciation About?

Infusing Relationships with Trust, Loyalty, and Goodwill.

Chapter Six: Become an Exceptional Listener.

Four Sins of Bad Listeners.

Practicing Silence and Other Listening Behaviors That Work.

Listen with the Selfless Attitude of a Saint.

Are You Listening? A Self–Audit.

The Foxhole Principle: Why You Can Depend on the Best Listeners.

Chapter Seven: Get to Know the Complete Person.

It′s Not Enough to Know the Names of Your Boss′s Kids and His Golf Handicap.

The Complete Person Questionnaire.

Getting Started: The Trick of Asking a Boundary–Crossing Question.

Are You Ready for Complete Relationships?

It′s Quality, Not Quantity.

Chapter Eight: Tell Yourself the Truth (and Get Others to Help You).

Types of Self–Deception.

Results You Don′t Want.

How to Start Telling Yourself the Truth.

Leveling with Yourself.

Chapter Nine: Give More than People Expect.

Giving Is an Attitude as Well as an Action.

Why We Fail to Give at the Office.

Making Contributions That Count.

How Do You Know What to Contribute?

Contribution Words and Deeds.

Give from the Heart as Well as from the Head.

Chapter Ten: Maximize Your Return on Relationships.

Remind Yourself Why You Partner.

A Relationship–Driven World.

Troubleshooting: How to Keep Partnering Relationships in Good Shape.

Don′t Place Limits on Your Business Relationships.

Reciprocity: The Importance of Scratching Backs.

There′s Only so Much One Man (or Woman) Can Do, but No Limit to What Two Can Accomplish.

Index.

O autorze

Joe Takash (LaGrange, IL)?is the president of Victory Consulting in?Chicago, IL. Since 1988, Joe has delivered more than 3,000 speaking programs throughout the country.?He has been interviewed by and has had articles published in nationally recognized publications such as Entrepreneur, Selling Power, Business 2.0, Career Builder and the AMA Newsletter. He has consulted with NBC News in Chicago and his weekly business column, "A Kick in the Attitude," runs in the syndicated Star Newspapers, reaching more than 150,000 readers in the Chicago area each week. Joe′s client list includes Fortune 100?giants such as General Motors, American Express, Prudential and AIG. Other clients include industry leaders like Century 21, Sheraton Hotels and Resorts, Blue Cross Blue Shield, Turner Construction, and many more.

Blurb

Praise for

Results Through Relationships

"Joe Takash has combined two of the most important words in business: results and relationships. If you are looking for a path that will lead you to faster and more certain success, this book is a must–own, must–read, and must–implement as fast as you can."

Jeffrey Gitomer author,Little Red Book of Selling

"Results Through Relationships provides the sensitivity and secrets to forging great client and customer rapport. If there′s such a thing as ′return on relationships,′ or ROR, Joe Takash has provided the royal road to pursuing it. And, what do you know, he establishes a great relationship with the reader as this fascinating book demonstrates how to gain profit from the people who are right in front of you every day."

Alan Weiss, PhD author, Million Dollar Consulting

"Joe Takash has provided the people in our company with motivational, management, and leadership insights for the past ten years. The speaking and training that Joe provides is engaging and offers practical advice on building the relationship skills we need to be successful."

Peter Davoren President and CEO, Turner Construction Company

"Results Through Relationships crystallizes how business success is most significantly reflected by your ability to build and cultivate human capital. In disarming fashion, Joe Takash humbles and inspires you with behavioral insights that lead to better, faster business outcomes. This is a must–read for existing and aspiring leaders continually seeking that next level of success."

Tom Leppert Mayor, City of Dallas

"Joe Takash comes as close as it gets to creating a practical scientific formula for gaining greater results through interactions with others. This proof–through–action career guide both eliminates excuses and equips the reader with an arsenal of tools to motivate individual and team performance at a very high level."

Michael Viollt President, Robert Morris College