Responding to Rapid Change in Libraries: A User Experience Approach

ISBN-13: 9780838948354 / Angielski / Miękka / 2020 / 136 str.

Callan Bignoli; Lauren Stara

Spis treści

• Acknowledgments
• Introduction: Why This Book?

  Part I: Passion

• Chapter 1 Customer Service Expectations in the Twenty-First Century
• Chapter 2 Users at the Center of Everything

  Part II: Patience

• Chapter 3 Leading the Way in the Face of Change
• Chapter 4 Library Technology
• Chapter 5 Physical Spaces

  Part III: Fortitude

• Chapter 6 Project Management and Problem Solving
• Chapter 7 Horizon Scanning for Threats

  Epilogue: It's Never Perfect and It's Never Done

• Index