Responding to Crisis: A Rhetorical Approach to Crisis Communication

ISBN-13: 9780805840599 / Angielski / Twarda / 2003 / 392 str.

Millar; Dan P. Millar; Robert L. Health

Opis

Describing a rhetorical approach to crisis communication, this text reviews rhetorical perspective on organizational crisis, raising questions and provoking issues. It aims to add depth and a breadth of understanding to the analysis of the rhetorical implications of a crisis.

Spis treści

Contents: R.L. Heath, D.P. Millar, A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses. D.P. Millar, Exposing the Errors: An Examination of the Nature of Organizational Crises. R.L. Heath, Part I:Crisis Preparation: Planning for the Inevitable. D.W. Stacks, Crisis Management: Toward a Multidimensional Model of Public Relations. T.L. Holder, Constructing Response During Uncertainty: Organizing for Crisis. C. Bechler, Reframing the Organizational Exigency: Taking a New Approach in Crisis Research. B.A. Olaniran, D.E. Williams, Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology. W.T. Coombs, S.J. Holladay, Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. J.L. Borda, S. Mackey-Kallis, A Model for Crisis Management. M.D. Saunders, Patterns of Conflict Preceding a Crisis: A Case Study Analysis. R.L. Heath, Part II:Crisis Response: The Time to Speak. F.E. Millar, D.B. Beck, Metaphors of Crisis. R.L. Heath, Telling a Story: A Narrative Approach to Communication During Crisis. M.R. Finch, L.S. Welker, Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization's Precrisis Environment. K.M. Hearit, J.L. Courtright, A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies. S. Wilihnganz, J.L. Hart, G.B. Leichty, Telling the Story of Organizational Change. J.E. Massey, Managing Organizational Images: Crisis Response and Legitimacy Restoration. R.L. Heath, Part III:After the Dance Is Over: Postcrisis Response. T.L. Sellnow, R.R. Ulmer, Ambiguity as an Inherent Factor in Organizational Crisis Communication. W.L. Benoit, Image Restoration Discourse and Crisis Communication. S.S. Huxman, Exigencies, Explanations, and Executions: Toward a Dynamic Theory of the Crisis Communication Genre. K. Leeper, Downsizing or Reduction-in-Force: A Crisis Residual. F.J. Marra, Excellent Crisis Communication: Beyond Crisis Plans. K.T. Theus, Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication.

O autorze

Dan Pyle Millar, Robert L. Heath