Respect: Delivering Results by Giving Employees What They Really Want

ISBN-13: 9781118027813 / Angielski / Twarda / 2011 / 224 str.

Jack Wiley; Brenda Kowske

Opis

Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch - it's a fact based on more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske have amassed a research database unlike any other, and it all started with this simple question: -What is the most important thing you want from the organization for which you work?- Organizations that apply this research have more engaged employees, more satisfied customers, and better shareholder returns. It all boils down to seven key elements, summarized by the acronym RESPECT. These are the seven things that employees really want: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth. This book taps the authors' -in the trenches- consulting experience and offers real solutions on each element of RESPECT. Written for all types of leaders--from supervisors to the c-suite--readers can pick and choose the proven solutions that are relevant to their own organizations. By weaving stories and narrative, the authors make complex information easy to understand and fun to read. In addition, RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances that are critical to helping leaders manage the needs of their workforces.

Recenzje

'This book takes the reader through all the elements of respect -offering easy-to-read case studies, sensible advice backed up by a range of powerful evidence and argument' (People Management, November 2011)'This book takes the reader through all elements of RESPECT, offering easy-to-read case studies, sensible advice and powerful evidence'. (People Management, December 2011)''he HR budget spent to find out 'what employees really want' doesn't bear thinking about, so Wiley and Kowske should be praised for tackling it'. (HR Magazine, December 2011)

Spis treści

List of Figures and Tables.

Preface.

Acknowledgments.

Chapter 1: What Employees Really Want.

Chapter 2: Why You Should Care.

Chapter 3: Recognition.

Chapter 4: Exciting Work.

Chapter 5. Security of Employment.

Chapter 6. Pay.

Chapter 7. Education and Career Growth.

Chapter 8. Conditions at Work.

Chapter 9. Truth.

Chapter 10: RESPECT: A Key to Your Future Success.

Appendix A. Identifying RESPECT Levels Worksheet.

Appendix B. About the WorkTrends Study.

Appendix C. Discovering the RESPECT Taxonomy: The Method.

Notes.

About the Authors.

O autorze

Jack Wiley, Ph.D., is founder and executive director of the Kenexa High Performance Institute, the R&D arm of a leading provider of business solutions for human resources. He is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and financial performance. A keynote speaker at conferences around the world, Dr. Wiley shares his research findings and advice with thousands of HR professional and business leaders every year.

Brenda Kowske, Ph.D., is a manager and research consultant for the Kenexa High Performance Institute. Kowske is a highly respected researcher in the field of HR and, through her management of the WorkTrends study, investigates timely topics that inform talent management practices around the world. She has worked as a coach, trainer, and performance management consultant for Fortune 500 companies.

Blurb

Praise for RESPECT

"This book distills an impressive amount of data from thousands of individuals into an easy–to–understand recipe for improving the employment relationship, employee well–being and organizational success. The principles of RESPECT in this book will help organizational leaders see practical ways to make a tangible difference." John Boudreau, professor, Marshall School of Business and research director, Center for Effective Organizations, University of Southern California

"Jack Wiley is simply the best at bringing together the art and science of leadership. RESPECT combines practical application with groundbreaking research on trends in the workplace creating breakthrough thinking on the ′employee compact′ of the future." Ron James, Center for Ethical Business Cultures at the University of St. Thomas, Minnesota

"This is a must–read book for leaders everywhere. Its premise is simple: organizations that want to survive and thrive in the future will need to embed the elements of RESPECT into the very fabric of their corporate cultures or risk being left behind." Wayne F. Cascio, senior editor, Journal of World Business; Robert H. Reynolds Chair in Global Leadership, University of Colorado Denver Business School

"Jack Wiley has gathered impressive data showing that organizations that recognize and meet the needs of their employees fare better on metrics ranging from financial performance to customer satisfaction, and offers clear and accessible advice for providing the RESPECT that employees seek." Paul R. Sackett, Beverly and Richard Fink Distinguished Professor of Psychology and Liberal Arts, University of Minnesota

"The book is a reminder of how critical respect is to employees and its role in organizational success, and offers practical strategies to maximize performance, engagement, and results. A great resource for organizational leaders!" Jennifer P. Lundblad, president and CEO, Stratis Health

"Anyone who manages people or talent, or plans to do so in the future, should read this book. It strikes a rare balance between deep rooted research with practical solutions, helping managers around the world understand what people want from the work place and create an environment of RESPECT." Kshanika Anthony, senior principal, Leadership Development Consultant, Medtronic, Inc.