ISBN-13: 9781119794523 / Angielski / Miękka / 2021 / 352 str.
ISBN-13: 9781119794523 / Angielski / Miękka / 2021 / 352 str.
Foreword xxviiIntroduction xxixChapter 1 You Can't Go to the Office: Where Do You Go from Here? 1Disaster Strikes 2How Long Will the Crisis Last? 3COVID-19 3Prepping the Whole Team 4Management Work Policy 4IBM and Yahoo! 5Top Concerns of Management 7Do Not Fight the Tide 8Remote Working Is Older Than You May Think 10Productivity and Job Performance 11Adjusting to the New Work and Home Balance 13Social Isolation 13Employee Engagement 14Maintaining Growth and Profitability 16Let's Get to Work 17Notes 21Chapter 2 The Remote Workspace: Set Up Your Mind and Your Space 23Your Work Zone: Distinguished from the Rest of the House 24Choosing Your Space 24Good Lighting 24Broadband 25Monitors 27Grab a Seat 27Invest in Yourself 27Add Privacy If Needed 29Set Healthy Boundaries with Family and Friends 30No Is a Powerful Asset 30Self-Motivation from Home Can Be Perilous 31Productive Procrastination 31Work and Play 32Your Mental Space 32Take Breaks and Don't Feel Guilty 32You Are Not a Machine 33Replenish Your Resources 33Take Breaks Early 34Take Better Breaks 34Create a Morning Routine Different from When You Were Commuting 35Set Daily Goals 36Tasks vs. Goals 36Longer-Term Goals 37SMART Goals 37Team Goals 38Communication Habits: Respond Quickly and Use the Right Tools 39Communicate Proactively 39Set Expectations Early On 39The Right Conversation Tools 40Be Precise 40Daily Check-Ins 40Make Yourself Available 41Get Dressed for Work 42Dress the Part 42Business Casual 42Know Your Audience 43Set Yourself Up for Success Right from the Start 44Notes 48Chapter 3 Office Technology: Stay Connected and Competitive 49VoIP: From Desktop to Soft Phones and Features 49Cloud Management 51Automated Attendant 51Forwarding and Follow Me 51Soft Phones and Mobile Phones 52Email, Chat, and Channels 53Email 54Chats 54Channels 55Voice Chat 56Videoconferencing 56Internal Meetings 57External Meetings 59Google Meet 59Cisco Webex 59Microsoft Teams 60Zoom 60Remo 60Team Collaboration Tools 61Trello 62Basecamp 62Asana 63Teamwork and Teamwork Desk 63Slack 63Microsoft Teams 64Google Workspace 64File Sharing and Cloud Storage 65Cloud Backup 66Cloud Sync 66Cloud Storage 67Data Protection 67Cybersecurity 68Wi-Fi 68Securing Devices 68Two-Factor Authentication 69Remote Wipes 69Virtual Private Networks 69Business Tech Advantages 70Chapter 4 Choosing Technology: Getting the Right Digital Tools for You 75Scale to Meet Your Needs 76Reliability 78The Five Nines 78Performance 80Locally Hosted 80Local or Cloud 81Focus on the Need 82Integrations and Working Well with Other Tech 83Look at Your Future 84Look for Reviews 85Compliance 86First-TimeSetup 86Configuration 87Customization 87Administration Levels 88Data Migration 88Data Selection 89Data Formatting 89Data Deduplication 90Mapping and Templates 90Migrating 91Outside Implementation Companies 91After the Sale 92Customer Service 92Customer Support 93Response Time 94Total Cost of Ownership 95Focus on Your Pains 96Upfront Costs 97Software 97Hardware 98Implementation, Migration, and Customization 99User Licenses 99Training 100Operating Costs 100Software Support and Maintenance 100Additional Licenses and Training 101End User and Admin Tech Support 101Network and Data Center 101Backup and Disaster Recovery 101Scaling Up or Retirement 101Choosing Wisely 102Chapter 5 Time Management: The Result Is What Matters Most 105Being Productive 105Measuring Productivity 106Objectives Focused 107Check-ins and Target Adjusting 108Deadlines and Prioritizing 109Team Deadlines 109Deadlines for Yourself 109Time Boxing 109Productivity Apps 110Calendar Apps 110Google Calendar 111Calandly 112Woven 112Reclaim 113Clockwise 113Lightpad 113Automation 114Zapier 114IFTTT 115Tray.io 115DocuSign 116Hootsuite 116Two-Wayand Group Communication 117Loom 117Yac 117Pragli 118Sococo 118Distraction Blocking 119RescueTime 120Freedom 120Forest 121Spark 121Time Tracking Software 122Toggl Track 122Everhour 123Harvest 123TMetric 124Monitoring Remote Workers 124Fear of Loss Overrides Trust 125Ramifications of Monitoring Workers 125Nobody Wants to Work for Big Brother 127Transparency Is the Best Strategy 128Company Culture and Trust 129Monitoring Software 130Prodoscore 131Hubstaff 131Time Doctor 132Time Managing as a Whole 132Chapter 6 Group Tasks: Keeping the Teamwork in Your Team 137Remote Work Fatigue 138Lowered Work/Life Balance 139Mental Health 139Perform a Reset 141Encourage Boundaries 141Know When to Log Off 141Turn Off Emails 142Encourage Breaks 143Foster an Environment of Engagement 143Expenses for Home Office Needs 146Gratitude 146Collaboration Tools and Usage 147Too Many Video Meetings 148No Back-to-Back Meetings 149Schedule a Meeting-FreeDay Each Week 149Pick Up the Phone 150Do You Need the Meeting? 151Asynchronous Communication 152A Round of Applause 152Results over Schedule 153Allow People to Work in the Right Rhythm 154Accountability and Expectations 154Outcomes 155Open Virtual Office Hours 156Make Decisions as a Team 158Bring Back the Break Room 158Build Non-Business Activities into Business Hours 158Non-Work Chat Channels 159Your People Are Your Best Assets 160Chapter 7 Client and Team Meetings: Making the Most of It 165A Quick Case for Virtual Meetings 166I Stopped in 2014 167The Personal Relationship 168Before You Start 169Keep Them Engaged by Design 170Prepping Your Space 172Check Your Lighting 172Design Your Background 173Declutter 175Prepare Your Devices 175Remove Online Distractions 175Kill the Bandwidth Eaters 176Test Your Audio 176Eliminate Background Noise 176Krisp 177SoliCall Pro 177Change Audio Settings 177Adjust Your Camera 177Prepare Yourself 178Dress for the Meeting 179Posture 179Know Your Attendees 179Get Some Clarity: Quiet Your Mind 180Etiquette 180Check Your Tech 181Arrive Early 181Make Eye Contact 181Cut the Mic 181Use Their Names 181Pay Attention 182When You Are the Presenter 182When You Are an Attendee 183Make Use of Whiteboards 183Bluescape 184Conceptboard 184Draw.Chat 184Hoylu 185Miro 185Engagement and Communication 185Chapter 8 The Watercooler Has Moved--Engagement and Socializing Remotely 193The Impact of Social Isolation 194It's Far More Than Loneliness 194Safety and Security 195Love and Belonging 195Esteem 196The Need for Social Interactions 196Avoiding Social Isolation 197Be on the Lookout for Isolation 197What to Look For 198It's Preventable 199Changes in Appearance 199Changes in Communication Habits 200Changes in Quality of Work 201Cancellations or Lateness 201Overproductivity 201High Levels of Distractability 202Don't Make Poor Assumptions 202Self-Assessment 202Negative Thoughts and Feelings 203Change in Sleep Patterns 203Fatigue 204Disinterest 205Lowered Motivation 205Irritability 206Trouble Maintaining Focus 206Depression 207Combating Isolation 207Structural Changes 207Make Work Accessible 208Visibility and Transparency 208Communication 209Check-In 209Feedback 210Recognition 210Mental Health Support 211Mental Health Toolkits 211Encourage Physical Fitness 211Engagement 212Showing Up and Staying 213Not Out of Mind 214Engagement Aligned with Other Values 214Foster Openness 214Listening Actively and Empathetically 214Social Needs 215Creating Non-Work Spaces 215Virtual Lunches, Coffee Breaks, and Happy Hours 216Make Pre-Meeting Time 216Celebrations 217Encouraging Friendly Competition 217Plan In-Person Events 217Company Values and Mission 217People First 218Chapter 9 Generational Struggles 221The Generations 222There Is No Generational Gap at Work 225Negative Stereotypes 226Work Styles 226Priorities 227Baby Boomers 229Generation X 231Millennials 233Gen Z 234Common Ground 236Flexibility 236Feedback and Positive Reinforcement 237Appreciation and Recognition 238Commitment 239Chapter 10 Creating the Right Remote Team Culture 245You Already Have a Company Culture 245What Is Company Culture? 246Impact on Remote Work 247In Times of Stress 248Company Culture and Success 248Retention: The Cost of Replacing Employees 250Controllable Quit Rate 251Shape Your Culture with Remote Work in Mind 253Leaders Set the Tone 254Workplace Transparency 254Be Worthy of Their Trust 255Define Your Vision Well 256Emphasize Meaningful Work 257Stay Engaged 257Get Feedback and Act on It 258Be Clear on Digital Work Policies 258Check Your Headings and Adjust Course as Needed 259Maintaining Culture When Remote 259Be People-Centric and Values-Centric 260Get the Tech You Need 260Ownership and Accountability 260Employee Recognition 261Bonusly 262Nectar 263Fond 263Kudos 264Cooleaf 264Cultural Fit 265Chapter 11 Operations and Administration 269Company Accounts 269Automate 270Paying Bills and Getting Paid 270Melio 271Corpay One 271Bill.com 272Online Bookkeeping and Accounting 272QuickBooks Online 273Wave 273Zoho Books 274FreshBooks 274Human Resources 274No Dedicated HR 275Record Keeping, Compliance, and Benefits 275BambooHR 275Zenefits 276Namely 276Gusto 277Paycor 278Losing People during the Switch 278Remote Hiring Process 279It Begins before the Hire 280All Digital Engagement 282Questions for the Remote Worker 282Remote Work Experience 282Measuring Success 283Ability to Maintain Focus on Work 283Their Workspace 284The Biggest Concern with WFH 284Company Values 284Remote Tech 285Attributes and Skills 285Written and Verbal Communication Skills 286Being a Self-Starter and Being Independent 286Organization and Time Management 286Reliability 287 Collaboration and Teamwork 288Work-Life Balance 288Remote Onboarding 289Make a Solid Plan 289Solicit Feedback 290Facilitate Social Connections 290Getting the Right Team Members 290Chapter 12 The Complete Package 293Work Remotely with Added Confidence 294Make Your Space Your Own 295Team Strategies 296Technology Is Your Asset--Choose Wisely 297Scalability and TCO 297Make the Most of Your Time 298Keep the Faith 299Keep the Client and the Team Happy 299Be Mindful of Signs of Isolation 300Stay Social 301Generations and Personalities 302Leadership Grooms Your Culture 303The Right People 303The World Is at Your Fingertips 304Index 307
HENRY KURKOWSKI is a pioneer in managed Wi-Fi technologies and digital engagement. He has co-founded a number of up-start technology companies and has a long history in the telecommunications and SaaS industries. His insights on brand strategies and leveraging business partnerships have been featured on Forbes.com. Henry has helped thousands of small businesses across the US to leverage remote technologies and digital communications to automate operations, increase engagement and boost the bottom line.
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