Relational Feedback: Why Feedback Fails and How to Make It Meaningful

ISBN-13: 9781138063914 / Angielski / Twarda / 2020 / 228 str.

Lise Lewis

Opis

This book offers a new way of engaging in authentic feedback and focuses on relationships to improve the reputation, providing examples of existing good practice. It will appeal to those seeking an innovative approach to performance management and who welcome a reprieve from the relentless pursuit of a universal feedback tool.

Spis treści

Acknowledgements, Foreword, Author Foreword, Introduction, 1 What perceptions exist about Feedback, Definitions of Feedback, Willingness to engage in Feedback – the psychological perspective, The Effectiveness of Feedback – for both the giver and receiver, 2 Why Feedback and Whose Responsibility is it? The business case for Feedback, The leader | manager’s perspective, The people professional’s perspective, The team’s perspective, The coaching | mentoring practitioner’s perspective, The individual employee’s perspective, 3 Current practices in Feedback Exchange, Business performance improvement tools: appraisal systems, competence frameworks and self-assessment, Proprietary tools: Psychometrics, Popular feedback techniques, 4 The Importance of Relationship and How it Influences Engagement in Feedback, The importance of ‘being relational’, Types of relationship and how these impact on our view of Feedback, The dynamics impacting on relationship, Power in relationships, The cultural perspective, The common features of productive relationships, Creating productive relationships, 5 Part ONE of The WAY Relational Framework©: WHAT needs preparing to establish relationships that stimulate constructive conversations:, Theme 1: Self-Management: emotional state, level of confidence and compassion, Theme 2: Readiness for Feedback: assessing receptivity and potential reaction to feedback, 6 Part TWO of The WAY Relational Framework©: ACTIVE engagement in co-creating generative conversations through adopting relational behaviours: Theme 3: Objectivity: conscious bias, unconscious bias, Theme 4: Mindfulness, Theme 5: Presence: flow and breaking flow, Theme 6: Timing of Feedback, 7 Part THREE of The WAY Relational Framework©: YOU both noticing and reacting to what emerges and impacts on sustaining the quality of the relationship, Theme 7: Physicality, Theme 8: Emotional State, Theme 9: Intuition, Theme 10: Metaphysical, 8 How Artificial Intelligence (AI) may impact on the future of Feedback, Bibliography, Index

O autorze

Lise Lewis is the founder of Bluesky International and an EMCC Global Special Ambassador. She is also an EIA Master Coach, ESIA Coach Supervisor, provider of global coach and coach supervisor training virtually and in organisations, as well as a researcher and author contributing to Coaching Supervision: Advancing Practice, Changing Landscapes and ‘CIPD Coaching Toolkit’.