Reinventing Government in the Information Age: International Practice in It-Enabled Public Sector Reform

ISBN-13: 9780415242479 / Angielski / Miękka / 2001 / 412 str.

Richard Heeks

Opis

Featuring practical guidance and analytical analysis, this work reviews the role of information systems in public sector reform and includes case studies from USA, UK, Europe and developing countries.

Recenzje

'A must read for the electronic government international community .. a vital book .. an impressive range of contributors' - Marcus Pollett, Electronic Government International

Spis treści

Introduction SECTION A 1. Reinventing Government in the Information Age 2. Different approaches to Information Age reform 3. Understanding success and failure in Information Age reform 4. Better information age reform: reducing the risk of Information Systems failure SECTION B 5. Information systems for improved performance management: Development approaches in the US Public Agencies 6. Automating personnel records for improved management of human resources: the experience of three African governments 7. Evaluating information systems for decentralisation: Health management reform in Ecuador SECTION C 8. Internet-enabled applications for local government democratisation: Contradictions of the Swedish Experience 9. Community development and democratisation through Information Technology: Building the New South Africa 10. Information Technology's Impact on the Quality of Democracy: Reinventing the 'Democratic Vessel' SECTION D 11. Transforming accountability for government information technology projects: The impact of new US legislation 12. Outsourcing and government information technology strategy: Relevance of external consultant models in Barbados 13. Meeting training needs for information age reform: Shortcomings of current training provision SECTION E 14. Strategic Information systems planning 15. 16. Analysing performance information needs: Using framework approaches in a UK Public Healthcare Organisation 17. Recruiting and retaining information systems staff for Information Age reform Appendix

O autorze

Richard Heeks