Quality of Customer Service in Central Cooperative Banks : A Study

ISBN-13: 9783659523144 / Angielski / Miękka / 2018 / 308 str.

Sivvala Tarakeswara Rao

Opis

Commercial banks and co-operative banks are the two major divisions of the banking sector in India. Commercial banks, besides performing the traditional banking services, play a significant role in achieving economic progress through numerous ways, such as capital formation and financing various sectors like industry, trade, agriculture, transport and self employment. On the other hand, co-operative banks promote saving habits of the farmers and other weaker sections of the community and meet their credit needs. For fulfilling their avowed goals, co-operative banks concentrate more on the rural areas of India. Thus commercial banks and co-operative banks are contributing their resources and efforts in achieving the economic progress of the country.

O autorze

Dr.S.Tarakeswara Rao is currently working as Assistant Professor in the Dept. of Commerce and Management Studies, Dr.B.R.Ambedkar University - Srikakulam, Andhra Pradesh. His areas of interest include Micro-finance, Women empowerment, Taxation and Customer services etc.