Quality Procedures for Hardware and Software: A Cost Effective Guide to Establishing a Quality System--Contains Manuals and Template Procedures

ISBN-13: 9781851665501 / Angielski / Twarda / 1991 / 463 str.

David J. Smith; D. J. Smith; J. S. Edge

Opis

How to Use This Book The primary purpose of this book is to assist small companies, involved in both hardware and software, to devise and evolve their own quality systems. There are a number of national and now international standards which outline the activities for which procedures and records need to be specified. They are described and compared in Chapter 2, and the subsequent guidance in the book is intended to assist in meeting them. Although, at first sight, the operations of a hardware equipment developer may seem very different from those of a software house, the basic requirements of a quality system, such as the BS 5750 and ISO 1987 series of documents, are the same. For this reason the same standard can be called for in both areas and it will be seen, in Part 2, that suitable procedures can be derived to meet both types of operation. Quality standards (BS 5750, AQAP, ISO 9000 series) distinguish between companies carrying out, on the one hand, both design and manufacturing fixed functions and, on the other hand, those who only manufacture to specifications. In practice, the lesser requirements (those applying to manufacture to fixed specifications) are common to both levels of standard and the additional controls pertaining to design are added to obtain the higher standard. Chapter 2 explains the differences in detail.

Spis treści

How to Use This Book.- 1. The What and Why of Quality Systems.- 1 Why Quality Systems?.- 1.1 Why are Quality Systems Standards Necessary?.- 1.2 What is a Quality System?.- 1.3 How is a Quality System Acquired?.- 2 Comparison of Current Standards.- 2.1 The Evolution of MOD and ISO Standards.- 2.2 The Principles of BS 5750.- 2.3 The Parts of BS 5750 (1987).- 2.4 Comparison of Standards—UK.- 2.5 Comparison of Standards—International.- 3 What Type of System?.- 3.1 A Hierarchical Arrangement.- 3.2 The Design and Manufacturing Cycle.- 3.3 The Quality Plan.- 3.4 Manufacturing Instructions.- 3.5 The Size of the Quality System.- 2. A Structure of Manuals and Procedures.- 4 Designing One’s Own Quality System.- 4.0 Introduction.- 4.1 Management Responsibility.- 4.2 Quality System.- 4.3 Contract Review.- 4.4 Design Control.- 4.5 Document Control.- 4.6 Purchasing.- 4.7 Purchaser Supplied Equipment.- 4.8 Product Identification and Traceability.- 4.9 Process Control.- 4.10 Inspection and Testing.- 4.11 Inspection, Measuring and Test Equipment.- 4.12 Inspection and Test Status.- 4.13 Control of Non-Conforming Product.- 4.14 Corrective Action.- 4.15 Handling, Storage, Packaging and Delivery.- 4.16 Quality Records.- 4.17 Internal Quality Audit.- 4.18 Training.- 4.19 Servicing.- 4.20 Statistical Techniques.- 5 Other Working Documents.- 5.1 Work Instructions—The Third Tier.- 5.2 Work Standards.- 5.3 Quality Plans.- 5.4 Inspection Instructions.- 5.5 Test Procedures.- 5.6 Extracts from Work Standards.- 3. Other Essential Guidance.- 6 The Overview of Quality.- 6.1 The Three Areas of Quality.- 6.2 Six Things to be Done.- 6.3 Zero Defects.- 7 Auditing the System.- 7.1 What is an Audit?.- 7.2 The Audit Procedure.- 7.3 System Audits.- 7.4 Procedure Audits.- 7.5 Product Audit.- 7.6 Reporting.- 7.7 Audit Skills.- 8 Collecting Quality Costs.- 8.1 Types of Quality-Related Costs.- 8.2 Introducing a Quality Cost System.- 8.3 Escalating Costs.- 9 Obtaining Quality System Standards Approvals.- 9.1 The Need for Quality Management Systems Approval.- 9.2 Preparing for Assessment.- 9.3 Third Party Assessment.- 9.4 Second Party—MOD Assessment.- 9.5 Useful Addresses.- 4. Sample Quality Manuals.- 2 Quality Manuals.- —QMS 001.- —QMC001.- 5. Sample Procedures.- 41 Quality Procedures.- —QPA Series.- —QPS Series.- —QPB Series.- —QPC Series.- Sources of Information.

O autorze

David J. Smith, past Chairman of the Safety and Reliability Society is the author of six successful works on reliability, quality, software and statistics. He has been directly associated with this branch of engineering, in the process and telecommunications industries, for over 20 years and is well known for his courses and workshops on these subjects. He currently runs his own consultancy.