Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation

ISBN-13: 9781032229812 / Angielski / Twarda / 2022 / 208 str.

Wojciech Sadkowski; Piotr Jedynak

Opis

This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors’ concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies.

Spis treści

Introduction 1. Quality costs as a subject of research in management sciences 2. A review of the existing quality cost accounting models and quality cost models 3. The specificity of the functioning of service enterprises and quality costs 4. A quality cost accounting model dedicated to service enterprises 5. Empirical research methodology 6. Verification of the quality cost accounting model in the assessment of the efficiency of the management systems in the selected service enterprise