Quality Beyond Six Sigma

ISBN-13: 9780750655613 / Angielski / Miękka / 2002 / 200 str.

Ron Basu; J. Nevan Wright; Nevan Wright

Opis

Providing a practical implementation of the issues of Six Sigma, this text aligns the hard sigma message with the softer strategic issues. Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances.

Recenzje

" Unilever has always subscribed to and practised the concepts of Total Quality Management (TQM) and Total Preventative Maintenance (TPM). Quality Beyond Six Sigma provides a practical framework for building
on TQM and TPM using the statistical approach of Six Sigma so as to comfortably 'fit' any size or type of organisation."

- Richard Greenhalgh
Chairman, Unilever UK and President, British Quality Foundation

Spis treści

Preface; Acknowledgements; Why fit sigma?; History of the quality movement; The enigma of six sigma; Case studies; Lean enterprises; The methodology of fit sigma; Fit sigma and service organisations; Project management and fit sigma; Implementation or making it happen; References; Glossary.

O autorze

Ron Basu, Nevan Wright