ISBN-13: 9780761920137 / Angielski / Twarda / 1999 / 264 str.
ISBN-13: 9780761920137 / Angielski / Twarda / 1999 / 264 str.
This edition explores and explains the use of this methodological tool. Evert Gummesson refines the basic ideas from the first edition with conceptual developments, updated literature references and current examples from research and practice.