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Introduction 1. What is Qualitative Data? 2. What is Qualitative Analysis? 3. Introducing Computers 4. Finding a Focus 5. Managing Data 6. Reading and Annotating 7. Creating Categories 8. Assigning Categories 9. Splitting and Splicing 10. Linking Data 11. Making Connections 12. Of Maps and Matrices 13. Corroborating Evidence 14. Producing an Account 15. In Conclusion Glossary Appendix 1. 'If the impressionists had been dentists' Appendix 2. Software References