Putting Emotional Intelligence To Work

ISBN-13: 9780750699563 / Angielski / Twarda / 1997 / 272 str.

David Ryback

Opis

This volume offers a new paradigm of communication for the 21st-century workplace. Beginning with the thoughts of communication pioneer Carl Rogers, this book covers the origins and history of emotional intelligence, why it is considered essential at this point in the changing marketplace, how to delegate and negotiate more effectively, and how to change yourself to become a more effective player. An EQ (Emotional Quotient) survey helps readers determine where they are on the scale of executive intelligence.

Recenzje

"Terrific reading! David Ryback has discovered an exciting way to show what's absolutely needed in business organizations."
_Mark Mayberry, author, In the Company of Entrepreneurs

"Clearly written, this book addresses the hottest topics of the day_how motivation, performance, and productivity are all interlinked to emotional intelligence. It is fundamental to improving relations at all levels." _Dr. James Barrell, Professional Sports Consultant, Orlando Magic and San Francisco Giants

"Here are powerful tools to help today's business leaders to get more done with less and feel better about the process."
_Dr. Gene Griessman, author, Time Tactics of Very Successful People

"This book is a must-read because it will help cut the learning curve for managers at all levels in the organization. You might even consider it a crash course in more effective management and leadership."
_Carol A. Hacker, author, The High Cost of Low Morale

Spis treści

Introduction: A Walk on the Beach * Part One: Why Feelings in the Workplace * An Experiment in Truth * The New Work Ethic * Part Two: What is Executive Intelligence * The Origins of Emotional Intelligence * How Executive Intelligence Works * The Assumptions of Self-Management * The Personal Benefits of Executive Intelligence * Part Three: Emotionally Intelligent Leadership * Learning Emotional Intelligence * The 10 Attributes of Executive Intelligence * Emotionally Intelligent Decisions at the Top * Delegating and Negotiating * Part Four: Becoming Emotionally Intelligent * Innovation--East and West * Persuaders, Achievers, Listeners, and Fact-Finders * Emotional Surgery * Leading Self-Managed Teams * Part Five: Beyond the Workplace * An Emotionally Intelligent Lifestyle * Downsizing and Outsizing * If You Can Keep Your Job When All About You are Losing Theirs * Appendix: Ryback Emotional Quotient Executive Survey *

O autorze

David Ryback